Skip to main content

FAQ / Troubleshooting

My asset shows no data / is offline​

  1. Check that the External ID on the asset matches exactly what the device uses — see Connecting a physical device.
  2. Inspect the asset integration log (and Space-wide logs if needed).
  3. Depending on the template's IoT connectivity:
    • Trackle: device provisioned and online on the Trackle platform.
    • MQTT: topics and auth (External ID + Space token) correct; payload matches the template and the MQTT profile (Generic, Seneca, Siemens Logo, Teltonika).
    • HTTP: the device calls the API within the template offline timeout.

I edited an alarm rule and it now applies to too many assets​

Rules (and template dashboards) created/edited from an asset detail page are template-level. See Creating dashboards and rules from the asset detail page.

I cannot find a "Devices" section​

In Trackle Spaces Asset and physical device are not separate entities: the device is the asset's physical link via External ID. See Key concepts.

I cannot edit a template / rule / dashboard​

Only Admins (and Support for rules) can edit. Customers manage assets and personal dashboards. See Managing members.

I see "Telemetry discovery" / pending variables​

If the device sends keys not yet declared on the template, Spaces proposes them as pending. You can confirm them (adds to the template for all assets of that type), ignore them, or turn off automatic detection. See Telemetry variables — Telemetry discovery.

The map does not follow roads​

Enable snap to road on the Map widget and configure OSRM URL/profile under Settings → Maps.

I hit a plan limit​

See Usage/Billing banners and consider an upgrade. One Free Space per owner account.

The assistant proposes an action I do not want​

Every write action needs an explicit Confirm: you can always Cancel. See Proposed actions and confirmation.